Privacy Policy

Last updated: January, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Privacy Policy

👋 Welcome

You’re here because you care about your privacy, especially when it comes to using an AI-powered platform designed to enhance your well-being. As the creators and regular users of Wander ourselves, privacy is of the utmost importance to us.

Channel Image Ltd. (“Wander,” “we,” “us,” or “our”) provides a mobile and web-based application to help users harness the power of positive mental imagery for stress relief, emotional well-being, and personal growth.

This Privacy Policy outlines how we collect, use, maintain, protect, and disclose your information. If anything is unclear, please don’t hesitate to contact us for clarification.

🙏 Our Commitment

Our commitment to your privacy is not just an obligation—it’s a core part of our mission to provide a secure and private environment for your mental well-being.

When you entrust us with your personal information, we take this responsibility seriously. We are dedicated to keeping your data safe, secure, and private, while still delivering you powerful features and services in Wander.

We believe transparency is essential in building trust, and that includes our relationship with you. We will always communicate openly about how we handle your data, giving you the power to make informed decisions.

🧐 Why We Store Data

After careful consideration, we determined that cloud-based storage is the best way to ensure Wander provides a seamless, secure, and reliable experience.

Here’s why:

  • Cross-Device Accessibility: By storing data on our secure servers, you can access your experiences across multiple devices, ensuring a seamless experience.
  • Data Protection: Local-only encryption carries a risk of data loss if the encryption key is forgotten. Cloud storage ensures you never lose access to your journeys, even if you change devices.
  • Reliability: Browser-based storage can be unreliable. We use Firestore, a secure and trusted cloud database, to store and protect your data.

Your trust fuels our mission, and we deeply appreciate your support as we continue to innovate and improve Wander.

1. Information We Collect

To provide our services, we may collect the following types of information:

User-Provided Information

  • When you create an account, you provide personally identifiable information, such as your email address.
  • You may also provide optional information, such as preferences or settings, to personalize your Wander experience.

Automatically Collected Information

We automatically collect certain technical details about how you interact with Wander, including:

  • Device Information: The type of device you use, operating system, and browser type.
  • Usage Data: Information about how you interact with the app, such as screens viewed, features used, and time spent on sessions.
  • IP Address: Used for security and fraud prevention.

2. How We Use Your Information

We use the data we collect to provide, maintain, and improve Wander. Here’s how:

Providing Our Services

  • Your information allows us to offer a personalized, AI-enhanced experience tailored to your needs.
  • We use stored data to display past journeys, personalized suggestions and ensure continuity across sessions.

Maintaining Our Services

  • Technical data helps us fix bugs, optimize performance, and improve stability.
  • Security measures rely on user data to prevent fraudulent activity and unauthorized access.

Improving Our Services

  • Aggregated, anonymized data helps us understand how users engage with Wander, guiding new feature development and optimizations.
  • This data also helps us identify trends and enhance user experience.

Developing New Features

  • User insights help us shape the future of Wander, ensuring it evolves to meet real needs.

Protecting Wander and Our Users

  • Some data is used for security measures, such as detecting suspicious activity and enforcing our Terms of Use.

Offering Tailored Content

  • We use your preferences and interactions to enhance personalization, making Wander more relevant to you.

In all cases, we handle your data responsibly and in accordance with this Privacy Policy.

3. Third-Party Services

To operate Wander effectively, we use trusted third-party services for storage, analytics, and AI processing:

Google Firebase

  • We store encrypted user data using Google Firestore, a secure cloud-based database.
  • Data is encrypted both in transit and at rest for maximum security.
  • Learn more about Google Firestore Privacy & Security.

Mixpanel, Appsflyer, Adapty

  • These tools help us analyze user interactions and improve app performance.
  • No sensitive user data, such as private journey details, is shared.

OpenAI

  • We use AI models to enhance your experience through personalized journey generation.
  • All data processed through these services is anonymized.

Please note that these services have their own privacy policies governing how they handle data.

4. Non-Disclosure of Sensitive Data

At Wander, we never sell, share, or distribute your sensitive data to third parties unless legally required to do so.

5. Security Measures

We prioritize strong security measures to keep your data safe:

  • Encryption: All communication between you and Wander is encrypted via SSL.
  • Access Control: Only authorized staff can access user data, and only to resolve technical issues.
  • Limited Employee Access: Our employees do not have direct access to production user data.
  • Security Audits: We regularly review and enhance security protocols to ensure best practices.

6. Data Retention & Deletion

Account Deletion

  • You can request account deletion at any time by contacting info@channelimage.com.
  • Once deleted, your Wander data is permanently removed from our servers.

Retention Policy

  • Deleted data is retained for 30 days for disaster recovery before permanent removal.

7. Your Rights

You have the right to:

✅ Access your personal information
✅ Correct inaccurate or incomplete information
✅ Request deletion of your account and data

To exercise these rights, contact us at info@channelimage.com.

8. Incident Response

While we have not experienced security breaches, we are committed to implementing a formal incident response plan to ensure swift action in case of security threats.

9. Changes to This Privacy Policy

We may update this policy as Wander evolves. If significant changes occur, we will notify you via email or in-app notifications.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: